FREQUENTLY
ASKED QUESTIONS (FAQs)
A.
OVERVIEW AND GENERAL INFORMATION
I.
What is POEA OFW Records Online Appointment System?
þ POEA OFW
Records Online Appointment System (OROAS) is a service provided by POEA Central
Records Division for Overseas Filipino Workers (OFWs), members of the family, relatives
and other parties who wanted to secure OFW Information.
II.
What is an OFW Information/Records?
þ Refers to a document
containing the information and deployment records of an Overseas Filipino
Worker verified from the POEA Database System, Digital System Retrieval, Manual
Retrieval, and Balik-Manggagawa
(BM) Online Records Picker.
III.
Who may avail of the service of POEA OFW Records Online Appointment
System?
þ All
Overseas Filipino Workers whose employment documents were processed by Philippine
Overseas Employment Administration (POEA) or Philippine Overseas Labor Office
(POLO) and were issued a valid Overseas Employment Certificate (OEC) and/or
Exemption Number for Balik-Manggagawa/Returning
Worker.
þ OFWs,
their families/relatives, recruitment and manning agencies, private entities,
and government agencies.
þ Please
refer to POEA Advisory No. 40 and Documentary Requirements posted in the
website.
IV. I am a
tourist who was employed overseas, do I have records in the POEA OFW Database
System?
þ Workers
with tourist visa, visit visa, resident visa, sponsored visa, on-the-job
training, cross-country, and direct-hired who were employed overseas but did
not proceed to any POEA or POLO office/s for documentation of employment and
processing of OEC, and those who were not yet deployed, and illegally processed
and undocumented, do not have records in the POEA OFW Database System. Hence,
need not apply for OFW Online Appointment System since no record will be
issued.
V.
What benefits do I get from using POEA OFW Records Online Appointment
System?
þ The goal of this service is for the client to save time and
assurance to be served and to obtain a certified copy of their previous and latest
deployment records available in the POEA OFW Database, Digital System
Retrieval, Manual System Retrieval, and Balik-Manggagawa (BM) Online Records
Picker.
þ Since
the request for verification/certification of OFW Records is done through online
appointment system, OFWs:
1.) can
choose a schedule at their convenience;
2.) can
make an online appointment through the website anytime, 24/7, without the
hassle of going to the POEA Main Office;
3.) are
assured to be accommodated during their schedule. It will be cost efficient for the OFWs since they
will not return to POEA if not accommodated on the day of visit.
VI.
What is an Appointment Reference Number (ARN)?
þ Refers to the Number which will
be generated by the OFW Records Online Appointment System upon completion and submission
of the required information. The ARN can be used to open and edit your account to
update the information saved in the OFW Records Online Appointment System.
þ You
are responsible for maintaining the confidentiality of your ARN and account,
and are fully responsible for all activities that occur under it.
VII.
Where can I find my
Appointment Reference Number?
þ You can find your
Appointment Reference Number at the upper right portion of your printed request
form, above your confirmed appointment date and time.
VIII. What will I do if I forgot my last Appointment
Reference Number or the system do not recognize it?
þ
For
assistance, please contact the POEA CRD Technical Support Team through email
address: crd@poea.gov.ph or telephone number, (02) 721-9489 (Central Records
Division) from 8:00 a.m. to 5:00 p.m., Monday to Friday except holidays.
IX.
Is securing an OFW Information/Records, free of charge?
þ Yes,
it is free of charge. However, you need to print and present the Request for
Verification/Certification Form generated by the OFW Records Online Appointment
System together with the requirements on your confirmed appointment date and
time.
B.
REGISTRATION PROCEDURE
I.
What is the procedure in using POEA OFW Records Online Appointment
System?
1. Register at ofwrecords.poea.gov.ph or go to POEA official website, www.poea.gov.ph and click OFW Records Online
Appointment System.
2. For New Users, click the New
User button to go to Register/Make
an Appointment button. Fill up the required information and select your
desired Appointment Date and Time.
3. For Previous Users, just login your previous Appointment Reference Number (ARN), Mother’s Maiden Name, Last
Name, First Name to open and edit your account to update the information saved
in the POEA OFW Records Online Processing System. Select your desired
Appointment Date and Time.
4. After a successful submission,
the Request for Verification/Certification of OFW Records Form or Appointment
Form will be displayed, then click “Print”.
5. Bring your printed Request for
Verification/Certification of OFW Records Form or Appointment Form to POEA
Central Records Division on your scheduled date and time together with the
corresponding requirements.
II.
What should I bring on my scheduled appointment?
þ Please
bring your printed Request for Verification/Certification of OFW Records Form
or Appointment Form with scheduled appointment date and time.
þ If the
OFW himself/herself, bring any valid Identification Document with picture and
signature or Original Passport
þ For
the OFW’s families/relatives, recruitment and manning agencies, private
entities, and government agencies, kindly refer to the Documentary Requirements
and POEA
Advisory No. 40 posted in the website.
III.
Can I cancel or reschedule my appointment? How do I
cancel or reschedule my appointment?
þ Yes, you can cancel or reschedule your confirmed
appointment by accessing your profile/account using your
Appointment Reference Number, then click the cancel or reschedule
button. However, please take note that you can only cancel or reschedule not
less than 24 hours before your confirmed appointment date and time.
IV. Can I come late to my appointment?
þ No. Please
be at the site no more than 30 minutes before your scheduled appointment.
þ Late comers
will be served during the 4:00 pm to 5:00 pm appointment slot.
V. What will happen to my online
appointment if for any reason the date was declared a non-working day?
þ You will be
automatically reschedule on the next working day
VI. Can
I make an appointment for my families, relatives and friends?
þ Yes,
but with consent from the concerned OFW.
þ Bring
with you the Notarized Special Power of Attorney during your scheduled appointment
and other documentary requirements posted in the website.
VII.
Do you have courtesy lane?
þ The
following can avail of the Courtesy Lane but still needs to make an online
appointment on the day of visit to POEA Main Office.
1.
Senior
citizens (60 years and over) with proof of age or Senior Citizen ID.
2.
Person with
disabilities (PWDs) with PWD ID issued by Department of Social Welfare and
Development (DSWD)
3.
Pregnant
women
4.
Solo Parent
with valid solo parent ID issued by the Local Government Unit (LGU)